Shipping policy

SHIPPING POLICY

Groom Protect currently ships to eligible addresses within the United States. Available shipping methods, delivery estimates, and charges are displayed at checkout based on the products ordered and the delivery address.

ORDER PROCESSING

Most orders are prepared for shipment within two business days. Business days are Monday through Friday, excluding holidays.

Orders containing products from different fulfillment locations may arrive in separate packages and on different dates. Tracking information will be provided when available.

SHIPPING RATES

Shipping rates vary by product because Groom Protect offers items ranging from small replacement parts to large sanitizing equipment.

Small parts and selected compact products may qualify for:

• Standard shipping: $7.95
• Express shipping: $14.95

Regular equipment may qualify for:

• Standard shipping: $15.00
• Express shipping: $35.00

The Tool Klean UV-C Rolling Cart Room Sanitizer and Radiance AeraLight UV Sanitizer Lamp use UPS Ground carrier-calculated shipping. The rate is determined at checkout using the delivery address, package dimensions, and shipping weight.

The rate and shipping method displayed at checkout are the final shipping terms for that order.

DELIVERY ESTIMATES

Estimated delivery times are shown at checkout. Standard delivery generally takes approximately three to seven business days after processing. Express and carrier-calculated delivery estimates vary by destination and selected service.

Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, holidays, incorrect addresses, and other circumstances outside Groom Protect’s control may cause delays.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Please contact Groom Protect immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

DAMAGED, LOST, OR MISSING SHIPMENTS

Inspect your shipment promptly after delivery. If an item arrives damaged, defective, or incorrect, contact Groom Protect as soon as possible at sales@groomprotect.com. Please keep the product, shipping carton, packing materials, and shipping label, and provide photographs when requested.

If tracking shows a package as delivered but it cannot be located, check the delivery area and contact the carrier. Groom Protect will assist with available carrier information and claims when appropriate.

RETURNS

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Returns must follow the requirements in the Groom Protect Refund Policy and must be authorized before being shipped.

CONTACT

Questions about shipping or delivery may be sent to:

Groom Protect
Email: sales@groomprotect.com
Website: groomprotect.com